COVID-19 Update

4 bin 2 box

We understand that there is a lot of uncertainty at this time surrounding the Coronavirus, so we would like to keep customers informed with the situation at Wheelie Bin Storage Direct.

We are following government guidelines and have social distancing measures in place. The safety of all our staff and customers is paramount and should we have any member of staff displaying signs of COVID-19 they will remain at home to self-isolate.

Current Lead Times

Last updated June 6th, 2020.

Our business is operating as usual, however, lead times are dependent upon staff numbers. Due to high demand, we are currently operating on a lead time of 50 working days.

All our bin stores are made, to order in the UK, so there is no reliance on the import of stock from abroad.

However, because the number of storage units that can be produced per day while maintaining a high-quality control is diminished, there is a backlog to work through and our current lead times reflect that.

While lead times may be normalised later in the summer, this is subject to the relaxation of social distancing measures and we will update this post frequently with delivery times and any other related news on a regular basis.

We are still open at our regular hours and we want to give you peace of mind that it is still safe to shop with us. We thank both prospective and existing customers for your patience during this period.

If you require any further info, please use our live chat functionality using the blue icon in the bottom right-hand corner.

Frequently Asked Questions

50 working days, that is outrageous!

We agree it less than ideal, but unfortunately, the circumstances are beyond our control. We are dealing with unprecedented levels of demand and reduced manufacturing capability which has produced the perfect storm for longer lead times. We are working extremely hard keep customers informed, respond to enquiries rapidly and more importantly to produce as many bin stores per day as possible while maintaining the workmanship required to ensure all customers receive the high-quality product they expect.

Do you think the lead time will come down on my order?

This is possible but depends on a number of factors and we don't want to start setting unrealistic expectations around delivery times.

I want to place an order but can you speed up delivery if I pay extra?

This is not an option we offer. All orders are manufactured chronologically as this is the fairest way to operate and ensures a level playing field for all customers. Any order placed is processed and then entered into the queue for production, with the newest orders joining the back of the queue.

When do you take payment?

We take payment upfront, in full. All order money is currently ringfenced and customers are free to cancel before delivery is booked in without penalty due to a change of mind or circumstances etc.

Several customers have asked if we can take payment when the item is dispatched, but this is not possible. While it is possible to pre-charge a card where the money is not taken immediately, this charge expires after 7 days so it is not a workable solution.

Deposits and bank transfers are also not possible as they create more problems than they solve. When shopping elsewhere, we encourage customers to not pay for higher-value goods via bank transfer (even if a discount is offered) as this removes all consumer protection. Only ever use a credit or debit card.

I have already placed an order, when will it be delivered?

Please use our live chat during working hours or submit a ticket outside working hours and we'll get back to you. Depending on when your order was placed we will be able to provide a delivery day, a narrower delivery window or an estimate of when it will enter production and be ready for dispatch.

4 thoughts on “COVID-19 Update

  1. Helen Hanson says:

    Hi Sam
    I have just placed an order for a quad bin store is it 35 days lead time on delivery from today or is there any chance it may be shorter time frame? Thanks Helen

    • Sam says:

      Hi,

      As of the 6th of May, our lead time is 35 working days.

      Chances of that being less are slim as we’ve had an influx of orders.

      Sam

  2. Stephen Patton says:

    Hi, can I ask what the lead time is for a bellus-double-wheelie-bin-and-recycling-box-storage, for 180L bins, thankyou, hope all is well.

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