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Frequently Asked Questions

Our Most Commonly Asked Questions

About Our Wheelie Bin Storage Range

Is there any maintenance involved with my wheelie bin cover?

Yes, we'd recommend treating it once per year to maximise its life. You can use a wood stain or water / solvent-based preservatives but try to use the same type each year and follow the manufacturer’s instructions on the tin.

Do the wheelie bin stores come pre-assembled?

No, all of our wheelie bin storage units come flat packed. The stores are supplied with all fixtures/fittings and with easy to follow instructions. Feedback from our customers shows most of them manage to assemble them in a couple of hours. An electric screwdriver or impact driver is required and you'll need a level area to assemble your bin store.

Will I be able to put it together myself or do I need to employ a tradesman?

It's up to you – all of our bin stores come with comprehensive instructions and most customers have no issues putting them together. If you have a bad relationship with flat-pack products then employing someone might be a better option. We do provide technical help wherever possible should you need it.

How long will it last?

All of our stores are manufactured using high-quality woods that are treated. Our Bellus range is made from redwood planed timber which is tanalised for added longevity. As mentioned above we recommend yearly upkeep either with a wood stain or preservative. Should you do this the store will a long time – 5 to 10 years is a good estimate.

Can I secure the bin cover to the ground or wall?

If you're worried about the cover blowing over in high winds (this isn't common as they're sturdy), some customers have informed us they've placed the bin cover-up against a wall and secured it with paracord or a bungee cord threaded through the rear slats and fastened to a hook that is screwed into the wall. This isn't visible so doesn't affect the look of the wheelie bin storage unit.

What if my bin lid doesn't have handles for the chain?

If your bin lid doesn't have any handles to loop the connecting chain through you have three options:

  1. Run the chain under the lid from one side to the other, fastening it at each side of the bin store lid.
  2. Drill a 10mm hole into the corner of the lid and use this to loop the chain through.
  3. Screw a hook into the lid and use this to hook one of the chain links onto.
Is the wood FSC certified?

All timber used in the construction of the wheelie bin stores is responsibly sourced and from FSC approved sources. The Forest Stewardship Council (FSC) chain of custody (CoC) system allows the tracking of FSC certified material from the forest to the consumer. It is a method by which companies can show their commitment to the environment and responsible forest management. Only companies that have FSC chain of custody certification are allowed to use the FSC trademarks and labels to promote their products. The FSC label therefore provides a link between responsible production and responsible consumption and helps the consumer to make socially and environmentally responsible buying decisions.”

Placing Your Order

How can I order my wheelie bin storage?

You can order your item through this website by adding the item to your basket, checking out and then paying either via credit/debit card or via PayPal.

How do I know if the item will fit/is the right size?

All our wheelie bin storage options are designed to fit the various sizes of UK wheelie bins – 140, 180 and 240-litre. So if you know what size wheelie bin you have, you'll know what product you need to store. Most of our range is designed to fit 240-litre wheelie bins, so naturally both smaller bin sizes – 140 and 180 litre will fit too.

A dedicated product for the storage of 1-6 x 360-litre wheelie bins is also available. Please find our 360-litre bin store here.

wheelie bin size guide diagram

We cannot however guarantee that the storage unit will fit where you intend to put it. We list the full dimensions for every item so do make sure you measure the area you plan to use and make sure the wheelie bin storage unit will fit.

All the measurements are as accurate as possible but with wooden products there will always be slight variances so use them as approximates. Please also be aware that images of the items shown on the website are for illustrative purposes only. We've made every effort to display all item colours accurately. However we can't guarantee that the image displayed on your monitor will accurately reflect the true colour of the item delivered to you.

I need to house more wheelie bins or larger bins do you offer custom builds?

The answer is yes but it depends. If you have drawings, dimensions and a good idea of what you're after then send it over and we'll see what we can do. For customisations of our existing bin stores please let us know what you have in mind and we'll see if we can help.

Paying For Your Items

Which payment methods can I use to place my order?

You can use Visa, Visa Debit, American Express or MasterCard or PayPal.

Does it cost extra to use PayPal?

No, PayPal is the exact same price. There are no additional fees.

Can I pay using PayPal over the phone?

No, PayPal can only be used on online orders, not telephone orders.

Is it safe to send my debit/credit card details over the web?

Yes. We encrypt your payment card details using industry-standard SSL technology to ensure they are completely safe. We never see your credit card info, and neither does anyone else, it is encrypted via Stripe.

If I don't like ordering things online, what do I do?

Simply contact us and one of our customer service team will be happy to talk through your options.

Can I amend my order?

As long as your order hasn't already left our warehouse, we'll happily amend it for you. However, if you need to amend your order, but it has already left the warehouse, depending on the type of amendment, we may need to complete what is known as a refund resale. This means that we'll cancel your original order and start a new order. Your original payment will be refunded and new payment will be taken. In both cases, please call contact us as soon as you can, quoting your order reference number, and they'll be happy to talk you through your options.

Delivery

How will by wheelie bin storage unit be delivered?

Our courier firm will deliver your order via a 7.5-tonne lorry. Because it's a large item the unit comes palletised. The pallet will be delivered as close to your property as possible, but we can only guarantee this as a Kerbside delivery. We recommend that two able-bodied people are on hand during delivery to unpack and move the goods to where you want to use it.

Where can you deliver?

We offer delivery throughout the UK, the vast majority of which is included free of charge. There are however some exceptions that include parts of London and Scotland. You can see which postcodes incur a delivery charge on the delivery information page, or by inputting your postcode on the cart page when you have added a product to it.

How long does it normally take for my items to arrive?

All items are dispatched directly from the UK manufacturing site and are normally available for delivery to mainland UK in 7-10 working days. This can be extended during busier periods, our website will clearly reflect this if so.

Can I track my order?

Where the carrier who will be delivering your bin store is able to provide a tracking service, your tracking number will be sent via email on the day of delivery.

Alternatively, where you have not received a tracking number, if you require progress of your order on delivery day, please contact us here or via live chat.

Do I need to sign for the delivery?

Yes, you will need to sign for the goods on arrival. However, if you have a driveway that the courier can access with a pallet truck, it is possible to have this left without a signature.

To have the goods left without a signature you must make us aware of this when delivery is arranged. Should the courier not be able to leave the goods safely, this will be returned to the depot and may incur redelivery charges.

Please note: the driver will not take the pallet through narrow gates or transport on uneven surfaces such as gravel, stones or turf. A hard, level surface such as tarmac or concrete is required for the pallet truck to manoeuvre.

Can I collect directly from you?

No. We don't offer a collection service.

What happens if I'm not here when delivery is attempted?

If you're not in, the courier will leave a calling card including all the details you need to re-arrange your delivery. A re-delivery charge may apply in some cases.

Can you leave my delivery with a neighbour?

As soon as we have delivered the goods to your door, you will be responsible for them. We'll only deliver to the address given on the order and goods will not be left without a signature unless authorised by the person named on the order. Once the delivery of your items has been completed, any loss or damage to the goods is at your own risk.

I've received the wrong product, what can I do?

Please contact us quoting your order reference number and the product code from the incorrect item.

Discount Codes

Why isn't the discount code working?

We run promotions throughout the year many of which are available for a specific time period only. Please check the expiry date of the discount code and make sure you have entered it correctly. Sometimes a stray space can cause errors when you are copying and pasting.

Can I use a discount code if I order over the phone?

No, we do not take orders over the phone anymore. Ordering online via our secure checkout is both easier, and more secure as nobody sees your credit card info.

Can I use more than one discount code on my order?

No. Sorry, only one voucher code can be used per transaction.

Where can I get a discount code?

From time to time we’ll offer discount codes across the site. This will be clearly visible on our homepage and on the specific product page that the discount applies to. Sometimes we may ask for your email address in order to receive a unique discount code. We will use your email address to inform you about our latest promotions and offers. You can unsubscribe from these emails at any point.

Where do I enter my discount code?

The discount code box can be found at the bottom of your basket. Simply type or copy and paste your code into the box and click apply. Your total will update to include your discount saving. Please be aware, you must enter your discount code in the basket as it can't apply it later.

After The Order Is Complete

Can I get a VAT receipt?

Yes, a VAT invoice can be sent upon request if you need it. Please contact us for more information.

Can I return a product?

Yes, depending on the product, you can either send your item back to us by post or we'll arrange for it to be collected. We won't charge you a restocking fee for returning your products, but you will be required to pay the transportation costs associated with the return. This will be determined by the return method.

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